FAQ

Installing an eSIM is simple and works on most modern smartphones:

1. iOS: Settings → Cellular → Add eSIM → Use QR Code, then scan the QR code we provide.
2. Android: Settings → Network & internet → SIMs → Add eSIM → Scan QR code.

Make sure your device is unlocked and supports eSIM before purchasing.

To check eSIM compatibility:

• iPhone: iPhone XS / XR and newer support eSIM. Go to Settings → General → About → check for "Available" eSIM section, or dial *#06# to see if you have an EID number.
• Android: dial *#06#. If you see an EID number, your device supports eSIM.
• Most flagship models from 2020 onwards (Samsung S20+, Pixel 4+, Huawei P40+, etc.) support eSIM.

Your device must also be unlocked (not carrier-locked) to use eSIMs from other providers.

To activate your eSIM you need:

1. An eSIM-compatible, unlocked device.
2. An internet connection (Wi-Fi or another data network) during the installation step — once installed, the eSIM works on its own.
3. The QR code or activation link we send to your email after purchase.

Install the eSIM before you travel so you can roam-ready the moment you land.

We cover approximately 150 countries worldwide with both single-country and multi-region plans (Asia, Europe, Global, etc.). Coverage is continuously updated as we expand our commercial agreements.

We accept the following payment methods:

• Credit / Debit cards (Visa, Mastercard, AMEX) via Stripe
• PayPal
• Alipay
• USDT (TRC20 / ERC20)

All payments are processed securely and your wallet balance never expires.

The validity countdown only starts when your eSIM connects to a network in the destination country for the first time — not from the moment you install or purchase it.

You can safely buy and install an eSIM weeks before your trip; the clock won't start until you arrive and the eSIM connects to a local carrier.

If you use up your data before your trip ends, you have two options:

1. Top up the same eSIM via your account's My eSIMs page — top-ups extend the validity and add more data to the existing SIM. No need to install a new QR code.
2. Purchase a new eSIM if you prefer a different plan or your current eSIM doesn't support top-ups.

Top-up support is shown on each plan's detail page.

Yes — if you purchase a plan that supports top-ups, you can re-use the same eSIM (same QR code) across multiple trips to the same country or region. After each trip, simply top up to extend validity and add data for the next one.

For trips to different countries that aren't covered by your current plan's region, you'll need a new eSIM matching the new destination.

Our eSIMs are data-only. Most travelers use:

• WhatsApp / FaceTime / Telegram / Signal for calls and messaging — these work great on data.
• Your existing phone number on your primary SIM for traditional SMS/calls (with roaming charges from your home carrier).

This setup gives you the best of both worlds: cheap local data + your original number reachable on Wi-Fi calling or roaming.

Yes — tethering (using your phone as a Wi-Fi hotspot) works with our eSIMs on most devices and most networks. Note that tethering uses data from your eSIM plan, so be mindful of high-bandwidth activities like video streaming on multiple devices.

Some specific carriers/networks may block tethering — this is the carrier's policy and outside our control.

Yes — log in to your account and go to My eSIMs to see real-time usage statistics including data consumed, data remaining, and time remaining for each of your eSIMs.

Yes — if you accidentally remove the eSIM from your device, you can reinstall it from the same QR code you used originally, provided the eSIM is still valid and has an active data plan.

However, an eSIM can only be installed on one device at a time and cannot be transferred to a different device after first installation.

Yes — you can request a refund for any eSIM that has not yet been activated (i.e. never connected to a network in the destination country). Activated eSIMs are non-refundable.

Contact our support team via the contact link in the footer to initiate a refund.

If your eSIM isn't connecting to the network, try these steps in order:

1. Make sure data roaming is ON for the eSIM line (Settings → Cellular → eSIM line → Data Roaming).
2. Toggle Airplane mode ON for 10 seconds, then OFF.
3. Make sure the eSIM line is selected as the data line (not just enabled).
4. Manually select the network operator: Settings → Cellular → eSIM → Network Selection → Off (Automatic).
5. Restart your device.

If none of the above works, please contact our support team with your ICCID number and we'll investigate immediately.

Our customer support team is available 24/7. You can reach us via:

• Email through the Contact link in the footer of every page
• Live chat (when available)

Please include your order number and ICCID (if your issue is about a specific eSIM) so we can help you faster.