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Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information.

Key principles under the GDPR include: Clear purpose: data controllers must clearly inform customers of the purpose of use when collecting personal data. Relevant data: data controllers must collect only the data necessary to process their data; this is the data minimization principle. Retention period: personal data must be retained long enough for the data controller to achieve its purposes; after that period, the data must be deleted. Individual rights: individuals may exercise their rights regarding personal data held by the data controller, such as the right of access, rectification, or erasure.

1. What information do we collect?

1.1 Personal identification information

  • We may collect personal identification information when you knowingly and voluntarily provide it to us, such as when you subscribe to our newsletter or online chat, create an account, request more information on our "Contact Us" page, respond to a survey and provide your email address, name, phone number, or other personal information. Where applicable, personal identification information includes personal data as defined under applicable law.
  • This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control, including but not limited to any third-party websites, services, applications, and online resources (collectively, "Third-Party Services" or "TPS") that this website may link to or otherwise reference, which you may access through the Service. We are not responsible for the content or privacy practices of any Third-Party Services. We encourage you to read the privacy policies of any Third-Party Services you visit.
  • eSIM8 considers that information that has been anonymized (i.e., information that cannot be used by a third party to identify a specific individual) is not personal identification information. We collect and use your personal identification information to provide the Service, operate and improve our services, provide customer service, conduct research and analysis aimed at improving our products, services, and technology, and to display personalized content aligned with your interests and preferences.
  • You may choose not to provide personal identification information, but if you do so, you may not be able to use certain parts of the Service. If you have registered an account, you have agreed to provide personal identification information to access the Service. This consent provides us with the legal basis for processing your data under applicable law. You have the right to withdraw this consent at any time. If you do not agree to our use of your personal data in accordance with this policy, please do not use our services.

1.2 Sensitive personal data

  • Except as otherwise provided in the following paragraphs, we ask that you not send or disclose any sensitive personal data to us through the Service or otherwise (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health status, biometric or genetic characteristics, criminal background, or trade union membership).
  • If you send or disclose any sensitive personal data to us when submitting content to the Service, you consent to our processing and use of such sensitive personal data in accordance with this policy. If you do not agree to our processing and use of such sensitive personal data, you must not submit such content to us. Please note that even if you provide such information, we will not store it anywhere in our systems.

1.3 Non-personal identification information

  • We may collect and aggregate non-personal identification information, which is information that cannot be used alone or combined with other information available to third parties to identify you. Such information may include the website that referred you to our site, your IP address, browser type and language, hardware type, geographic location, and visit times and duration. We may also collect navigation information, including the content or pages of the Service you view, links you click, and other actions you take while using the Service. We use this information to analyze usage patterns in order to improve the Service.

2. How do we process the information we collect?

Processing payments you make through the Service; and, where we deem necessary or appropriate, (a) complying with applicable laws; (b) complying with lawful requests and legal process, including responding to requests from public and government authorities; (c) enforcing our policies; and (d) protecting the rights, privacy, safety, or property of us, you, or others. We may share this information with service providers who perform services on our behalf, such as the services described above, or other services such as processing information requests, displaying stored data you access, assisting us with marketing, and conducting audits. These companies are permitted to obtain only the personal information needed to provide their services, must keep the information confidential, and are prohibited from using it for any other purpose.

We will retain your marketing preference information for a reasonable period from the date you last expressed interest in our content, products, or services, such as the last time you opened an email from us.

We may share this information with service providers who perform services on our behalf, such as the services described above, or other services such as processing information requests, displaying stored data you access, assisting us with marketing, and conducting audits.

We may also use the information you provide to serve you better and, if you have agreed, send you emails or text messages about offers from our partners and other third parties that we believe may interest you.

Unless a longer retention period is required or permitted by law (for example, for regulatory purposes), we will retain your personal identification information only for as long as reasonably necessary to provide the Service to you.

You may contact us at any time to opt out of: (i) direct marketing communications; (ii) our collection of your sensitive personal data; (iii) any new processing of your personal data beyond the original purpose. Please note that after opting out, you may not be able to use certain parts of the Service normally. You may also: (A) access the data we hold about you at any time through your account or by contacting us directly; (B) update or correct any inaccuracies in your personal data by contacting us; (C) in certain circumstances, such as when the data we hold about you is no longer relevant or is incorrect, request that we delete your data. If you have any other questions about your personal identification information and its use, you may contact us at any time at [email protected].

2.1 Information we collect

  • Except as otherwise provided in this Privacy Policy, eSIM8 will not share your personal information with any external parties.
  • eSIM8 will use the personal identification information you directly provide only for the purposes specified when you provide the information, which may include:
  • Operating, maintaining, and improving the Service;
  • Managing your account, including communicating with you about your account;
  • Operating and managing any promotions in which you participate on any website or application;
  • Responding to your comments and questions and providing customer service;
  • Sending you technical notices, updates, security alerts, support and administrative messages; and, with your consent, sending you marketing emails about upcoming promotions and other news, including information about products and services offered by us and our affiliates.

3. Information disclosure

Generally, eSIM8 will not disclose any of your personal identification information except in the following circumstances:

  • We have obtained your permission, including the permission granted by your acceptance of this Privacy Policy;
  • We in good faith determine that we are required by law to disclose the information under any relevant statute, regulation, ordinance, rule, administrative order, court order, decree, or subpoena;
  • We believe disclosure is necessary to correct information we believe to be false or misleading, or to address activities we believe to be manipulative, deceptive, or otherwise unlawful; to notify you separately at the time of collection; and to provide the products or services you have requested, for which we need to share your information.
  • eSIM8 may disclose information when such disclosure is subject to confidentiality restrictions and relates to the sale, merger, transfer, exchange, or other disposition (whether of assets, shares, or otherwise) of all or part of eSIM8's business. eSIM8 may share non-personal identification information it collects in aggregated form with advertisers and other partners.

4. Children's policy

Our Terms of Service clearly state that users must be at least 18 years old, or at least 13 years old and meet one of the following conditions: (a) be a minor with full civil capacity, or (b) have obtained consent from a legal guardian.

eSIM8 does not knowingly collect personal identification information from users under the age of 13. If we discover that we have collected any personal information from a user under 13, we will attempt to identify and delete that information from our database.

5. International use

The Service is owned by eSIM8 and is available at esim8.cc and in Europe and other regions. For data protection purposes, eSIM8 is the data controller and, unless otherwise stated, also the data processor. Information collected may be retained and may be stored, processed, accessed, and used in other jurisdictions where privacy laws may differ from those in your jurisdiction and may offer less protection than the laws in your jurisdiction.

To provide the best service, eSIM8 also contracts with third-party service providers who are responsible for customer support. To ensure smooth service delivery, certain data must be disclosed and transferred to these third parties. All participating third parties have signed binding confidentiality agreements and may access eSIM8's data only to the extent necessary to provide support.

6. How can users change or update their information?

If you have any questions or concerns about this Privacy Policy, or wish to delete the personal identification information you have provided from our records, please contact us by email at [email protected].

7. Security and encryption

We follow generally accepted industry standards to protect your personal information. However, no method of transmission over the Internet, mobile technology, or electronic storage is completely secure. Therefore, although we strive to use physical, electronic, and procedural safeguards to protect the confidentiality of information collected online, we cannot guarantee absolute security.

Our Service has security measures designed to prevent the loss, misuse, or alteration of information under our control. We use standard SSL (Secure Sockets Layer) encryption technology to encode transmitted messages. All service information is stored on secure servers. Access to stored data is protected by multiple layers of security controls, including firewalls, role-based access controls, and passwords. You are responsible for keeping your password secure.

If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security of any account you have with us has been compromised), please contact us immediately at [email protected] to notify us of the problem.

8. Changes to this policy

We reserve the right to change the terms of this Privacy Policy at any time. If changes are made, we will update the "Last Updated" date at the top of the policy. If there are material changes to this statement or to the way we use your personal information, we will post a notice of the changes here or in a prominent location on our homepage, or notify you by email. We encourage you to review this policy each time you visit our website or application.